Shipping policy
Last Updated: September 16, 2026
At ChoiceCove, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully received.
Please allow 1–3 business days for order processing before shipment. Orders are not normally processed on weekends or U.S. federal holidays.
Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.
2. Shipping Destinations
ChoiceCove currently offers shipping to addresses within the United States.
Shipping availability may vary depending on the product and destination. If a particular item cannot be shipped to your address, this will be communicated during the ordering process.
3. Shipping Time
Estimated delivery time is generally 3–7 business days after the order has been shipped.
Total delivery time may therefore be approximately 4–10 business days, including order processing.
Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, high order volume, incorrect addresses, or other circumstances outside our control.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product, destination, order size, and available shipping method.
If free shipping is offered on a particular product or order, the applicable offer will be displayed on the website or during checkout.
5. Tracking Information
When tracking information is available, it will be provided to the customer after the order has been shipped.
Please allow some time for the carrier's tracking system to update after shipment.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, please contact us as soon as possible:
Email: support@choicecove.shop
Phone: +1 210-460-1998
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed or Lost Packages
If your order is delayed or appears to be lost in transit, please contact us with your order number and tracking information.
We will review the shipment and, where appropriate, work with the shipping carrier to investigate the issue.
Carrier delivery times are outside of our direct control, so delivery dates cannot be guaranteed.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and photographs of the package and product when available. We will review the situation and determine the appropriate resolution.
9. Split Shipments
Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately. If this occurs, you may receive separate tracking information.
10. Contact Us
If you have questions about shipping or your order, please contact:
ChoiceCove
3168 Saint Marys Avenue
Utica, NY 13502
United States
Email: support@choicecove.shop
Phone: +1 210-460-1998
We recommend keeping your order confirmation and tracking information until your order has been successfully delivered.